Last Friday, I flew nonstop on United Airlines from New York to California on a first class ticket. I paid the bellman a nice tip to handle my bags that were labeled “priority.” I arrived an hour and a half before my flight, so there was plenty of time to get my luggage onboard. The flight was delayed half an hour to allow for passengers with connecting flights to make it on our flight, along with their luggage.
But alas, when I arrived, my two bags were nowhere to be found. After numerous telephone calls to their lost luggage claim center during the next 24 hours, talking with people who clearly spoke with a foreign accent (I was never allowed to speak to the baggage claim people in California or New York) I still could not locate my luggage. Finally, my “priority” bags arrived the next night at 10 pm. United Airlines refused to offer me a hotel voucher or any other compensation for my trouble.
For years, I have liked to travel on United Airlines. Thirty years ago, I well remember the time I missed my flight back home and was stuck in Chicago, and the United ticket agent handed me a first class ticket for my trouble. I will never forget his act of kindness.
I guess times have changed.
I did notice that in both my bags there were slips of paper from the TSA indicating “Notice of Baggage Inspection.” Maybe the TSA is the culprit for the delay on my bags, but United Airlines never said.
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