Citigroup 's (NYSE: C) marketing team must
think I'm stupid. "We are making changes to your account
terms. These changes include an increase in the variable APR
for purchases to 23.99%," reads a note from the company that
I received last week.
But that's not the worst part. This is:
As a valued customer, you have the ability to earn
a special rate that is below your current purchase rate if
you accept these changes .
The bold text isn't mine. Citi included that in the letter
it sent. So you'd think the offer to follow would be pretty
sweet, right? Wrong. The terms are:
And you call me a "valued customer," Citi? Geez. How about
you just steal some beer from my fridge instead? Maybe kick
my imaginary cat? Egg the house? Anything other than this
whopper of a rotten deal.
The non-offer offer
What's most troubling about this so-called offer is
that it isn't really an offer at all. Rather, it shows a
striking lack of attention. We don't carry a balance on this
card. We never have. Instead, we use it to charge a modest
number of business expenses each month, earning Hilton
HHonors rewards points for each purchase.
Citi, in effect, is offering me an interest rate I don't
need and won't use. Nothing of consequence, which means I'm
no more a "valued customer" than my 4-year-old son.
So why did this presumably top-drawer bank waste the
postage? I posed the question to two of the Fool's top
banking analysts, Morgan Housel and Matt Koppenheffer. You
won't like their answers.
Living off the ignorant
"Citigroup knows exactly what it's doing here," Morgan
says. "It works. People fall for this stuff hook, line, and
sinker. It's a sad truth, but the majority of borrowers don't
have the financial literacy skills to understand they're
being hosed by a lender's offer."
Matt has a similar perspective. "In the end, the credit
card industry really thrives off of people simply making bad
decisions about their personal finances -- namely treating
short-term revolving credit as longer-term financing," says
Matt.
In other words, just like
Bank of America (NYSE: BAC),
JPMorgan Chase (NYSE: JPM), and
Discover Financial (NYSE: DFS) do with their
cards, Citigroup hopes you'll take the bait and
become a profit generatorfor the bank.
My advice, though, is to stick it to lowball credit offers
with awful terms by demanding more than they're offering,
because better deals
areout there. I grabbed one from
American Express (NYSE: AXP) over the
weekend.
Anatomy of a credit multibagger
Amex likes me, and for good reason. I've been a
customer since 1991, and my wife and I charge the majority of
our monthly expenses to our green card. We do this because
(a)
we've been in debt, and having a card that's due in full
each month enforces ongoing spending discipline; and (b)
Amex's Membership Rewards program helps us
fund exotic vacationswe wouldn't ordinarily be able to
afford.
As of today, we no longer use the green card. We've
upgraded to what American Express is calling the Premier
Rewards Gold card. Why? Because, by my math, we're going to
earn at least a 500% return on our incremental
investment. Continued... |