Like rocket fuel, innovation can help power a prosperous
American future -- or blow entire industries to smithereens.
Even as it drives growth, innovation can also cannibalize
companies in any industry, insidiously stealing their market
out from under them.
Toyota did it to
General Motors ,
Canon did it to
Xerox , and
Sony did it to
RCA .
This concept, known as "disruptive innovation," was coined
by Harvard Business School professor Clayton Christensen. The
author of
The Innovator's Dilemma, and the foremost expert on
innovation in the U.S., visited Fool HQ recently to share his
thoughts on the power of new ideas.
Disruptive innovation: Good for consumers, bad for
companies
Christensen defines disruptive innovation as any
development that transforms an industry whose products
historically were complicated and expensive into something
that is affordable, simple, and available to a much larger
population. According to him, disruptive innovation generally
occurs when a company comes in at the bottom of the market
with an inexpensive product, and proceeds to clear out that
whole market.
Consider the automotive industry. Toyota entered the U.S.
market not with the pricy Lexus, but with a small compact
model called the Corona, back in the 1960s. From there, it
progressed to a Tercel ,to a Corolla, to a Camry, to an
Avalon, to a Forerunner, to a Sequoia, and
thento a Lexus.
Meanwhile, GM and
Ford (NYSE: F), who were manufacturing large
cars at the time, looked down at Toyota and said, "We ought
to compete against them." Both U.S. automakers began to make
smaller compact cars to compete with Toyota -- until they
compared the profitability of compacts with that of the Ford
Explorer or F-150 pick up.
"They found it didn't make sense to defend the least
profitable end of the business when they have the privilege
of making even bigger cars to sell to even richer people,"
said Christensen. "Now it makes sense that the Japanese were
coming from the bottom, but the game is basically over for
them."
Now, Christensen said, Korea's
Kia and
Hyundai have stolen the subcompact end of the
business, and they're moving upmarket very quickly. "It's not
because Toyota is asleep at the switch, but rather, why would
they ever invest to defend the least profitable end of the
business when they have the privilege of competing against
Mercedes and much more profitable products?" he said.
Christensen predicts that GM and Ford's fate will eventually
be Toyota's as well.
"There's no stupidity on either side of the equation,"
says Christensen. "The mechanism that drives companies to
move up market is the pursuit of profit."
The key to sustainability
How does a company like
Apple (Nasdaq: AAPL), widely considered an
incredibly innovative business, sustain that over the next
10-20 years? Christensen says the only way companies have
ever kept their core business healthy when a disruptive
business surfaces is if they set up a completely independent
business unit, and gave it the charter to "kill the
parent."
"A business unit with its own business model wasn't
designed to evolve," Christensen said. "It's designed to give
a particular value proposition to a particular set of
customers. But a corporation can evolve by creating new
business models underneath the corporate umbrella."
Christensen points to
IBM (NYSE: IBM) as the poster child for
sustainability. IBM set up completely independent business
units for each new product or service. Whether it was jumping
from making costly mainframe computers to minicomputers, or
moving from software and hardware to services, those separate
business units enabled the company to slash overhead and
costs to boost margins and volume.
"So the individual business units haven't evolved at all,
but IBM as a corporation did," Christensen said, "by shutting
down dead ones and opening the new disruptive business, and
it's a rare thing."
Who is about to be disrupted?
We asked Christensen whether Apple,
Amazon.com (Nasdaq: AMZN) or
Google (Nasdaq: GOOG) would be disrupted
first. He picked Apple, followed by Amazon, and then
Google.
At the bottom of Apple's market, Christensen says that
music-playing cell phones, primarily from China, are
disrupting the iPod. "My prediction is that they'll get
driven out of the iPod business in the same way they were
marginalized in computers, become an iPhone company, and try
to keep shooting up market as
Samsung and
Nokia come after them," he said. Continued... |