Last week, I introduced Whole Foods Market (Nasdaq: WFMI) CEO John Mackey's concept of "conscious capitalism." It's a holistic, long-term approach to running a business, with a focus on purposes greater than the blind pursuit of profits. Mackey thinks conscious capitalism could be an ideal way to fix capitalism's image problems and spur greater, more productive entrepreneurship.
Mackey's not condemning profits entirely; they motivate businesses to compete efficiently. And he's not suggesting that no business ever deserves to fail. But for Mackey, business isn't a war -- it's a web, connecting companies, employees, suppliers, and customers in a way that can ultimately help all of them.
Virtuous circles According to Mackey, Whole Foods Market pursues a business model of "holistic interdependence." The companies recognizes that stakeholders all rely upon each other, making its business more about synergies -- ways for everyone involved to win -- than trade-offs, in which only one party walks away happy.
Mackey discussed "the paradox of profits," arguing that profits are best achieved by not aiming directly for them. Self-absorbed, narcissistic people rarely find true happiness, especially if they act only for their own benefit. Similarly, companies that focus only on their own short-term profitability often destroy themselves by alienating, exploiting, and angering the stakeholders they require to survive: their employees, suppliers, and customers.
This may sound radical, but it isn't exactly a new concept. Ford's (NYSE: F) iconic founder Henry Ford came up with a profit-sharing wage plan, paying his employees well over the minimum wage. This meant they could afford to buy Ford's products, which would be good for both the company and the overall economy.
Today, Costco (Nasdaq: COST) also treats its employees famously well, giving the company a loyal, long-term workforce in an industry well known for turnover. Among other benefits, encouraging workers to stay put reduces the expense Costco would otherwise incur to constantly train a steady flow of replacements.
Let's be friends, not frenemies Whole Foods' collaborative web not only includes employees, customers, and shareholders, but also suppliers. Companies like Whole Foods can help small suppliers flourish against larger rivals; some have done so well that they've become coveted takeover targets for giants such as PepsiCo (NYSE: PEP), Coca-Cola (NYSE: KO), and Kraft (NYSE: KFT). Sticking up for the little guy also helps keep Whole Foods' expenses low, since a market full of suppliers spurs competition, giving the company leverage to negotiate for the lowest possible prices.
Whole Foods also makes local loan programs to small businesses -- in 2006, the company pledged help to small farmers who sell locally grown produce -- and pursued its Whole Trade program internationally. Continued... |